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Owned and operated by Infinity Health and Wellness, our team is ready to assist with any questions about our saunas, cold plunges, or fitness equipment.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. S. (excludes AK/HI). Larger items such as infrared saunas and smith machines may include specific delivery details on their product pages.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received tracking information within 3 business days of placing your order, please contact us by email or phone.
What is your return policy?
We offer 30-day returns on eligible items. Please review our Return Policy page for full details on condition requirements, return shipping, and the refund process. Our team is happy to walk you through the steps if needed.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis.
What are the power requirements for your infrared saunas?
Most of our infrared saunas operate on a standard household 120V outlet, though select larger models may require a dedicated 20-amp circuit. Specific electrical requirements are listed on each product page so you can confirm compatibility before ordering.
How do I maintain a cold plunge at home?
Regular water changes and proper filtration go a long way toward keeping your cold plunge clean and performing well. Each unit includes care guidelines, and our support team can answer specific maintenance questions anytime.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every infrared sauna, cold plunge, and fitness machine is curated for quality and durability.
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Most orders ship free within the Continental U.S., with no minimum purchase required.
